Foundations of IT Service Management: based on ITIL (English version)
| Author | : | |
| Rating | : | 4.32 (770 Votes) |
| Asin | : | 9077212582 |
| Format Type | : | paperback |
| Number of Pages | : | 231 Pages |
| Publish Date | : | 2014-01-17 |
| Language | : | English |
DESCRIPTION:
'An excellent preparation tool for basic ITIL certification exams.' --Malcolm Ryder, CA Architect'No book have I recommended more highly than this. Without exception it's the one book reference to IT Service Management.' --David Messineo, Computer Associates
ITIL process makes sense. ITIL is hardly new, but it is surprising how many professionals in Service Management have never heard of it. I leanred of it from a colleague, and did some research. It is more or less a common sense approach to service management and delivery. What it reall does is force the IT professional to view IT in a customer business needs and expectations s. Five Stars Amazon Customer Exactly as described!. DEH said Foundations of IT Service Management: based on ITIL. It is a very good book for studying, for the ITIL v"Foundations of IT Service Management: based on ITIL" according to DEH. It is a very good book for studying, for the ITIL v2 foundation exam. However for ITIL vFoundations of IT Service Management: based on ITIL It is a very good book for studying, for the ITIL v2 foundation exam. However for ITIL v3 foundation exam I would recommend "Passing Your ITIL Foundation Exam by OGC". I used both books (and some practice tests) to study for the v3 exam and passed.. foundation exam I would recommend "Passing Your ITIL Foundation Exam by OGC". I used both books (and some practice tests) to study for the vFoundations of IT Service Management: based on ITIL It is a very good book for studying, for the ITIL v2 foundation exam. However for ITIL v3 foundation exam I would recommend "Passing Your ITIL Foundation Exam by OGC". I used both books (and some practice tests) to study for the v3 exam and passed.. exam and passed.. foundation exam. However for ITIL vFoundations of IT Service Management: based on ITIL It is a very good book for studying, for the ITIL v2 foundation exam. However for ITIL v3 foundation exam I would recommend "Passing Your ITIL Foundation Exam by OGC". I used both books (and some practice tests) to study for the v3 exam and passed.. foundation exam I would recommend "Passing Your ITIL Foundation Exam by OGC". I used both books (and some practice tests) to study for the vFoundations of IT Service Management: based on ITIL It is a very good book for studying, for the ITIL v2 foundation exam. However for ITIL v3 foundation exam I would recommend "Passing Your ITIL Foundation Exam by OGC". I used both books (and some practice tests) to study for the v3 exam and passed.. exam and passed.
It contains the same chapters on Service Support, Service Delivery and Security Management as the official Introduction to ITIL, plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.. The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board
. Chief Editor Jan van Bon is responsible for managing the content of most of the ITSMF-NL publications, and represents ITSMF-NL on ITSMF-International s Publication Committee